The eCitizen Portal - Integrating Government Services Online in Singapore
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Case Details:
Case Code : ITSY021
Case Length : 15 Pages
Period : 1997-2002
Pub Date : 2003
Teaching Note :Not Available
Organization : Singapore's eCitizen portal Industry : Information Technology
Countries : Singapore
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Excerpts
Background Note
Singapore started its journey of e-governance in
1980 with the formulation of a 5-year National Computerization Plan
(NCP - 1980-1985) by the Committee for National Computerization (CNC)...
The eCitizen Portal
The eCitizen portal was established as a pilot
project in 1997. Owned by the Ministry of Finance (MoF) and managed
by the Info-Communications Development Authority (IDA), the eCitizen
portal aimed at revolutionizing the way citizens interacted with
government agencies...
The Challenges Faced and Measures Taken
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The Singapore government overcame several hurdles to make the
portal project successful. Though the basic infrastructure for implementing the
portal project was developed in quick time, the major challenge before the
government was ensuring that the different government agencies used a common
architecture for the deployment of various e-services so that they could be
interoperable and compatible with each other.
Another challenge was to ensure
the continuous availability of funds so that the project did not get interrupted
due to lack of funds. In addition, the Singapore government had to address many
issues raised by the electronic provision of services... |
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Reaping the Benefits
The eCitizen portal provided several benefits to the government as well as
citizens...
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The New Initiatives
The Singapore government continued its efforts to
introduce new services and improve the portal's features (such as
navigation and search results). In May 2002, the government launched a
new service known as Application for Passport Online Electronic System
or APPLES.
Using this service, citizens could apply, pay and submit their passport
application in one integrated online transaction. Thus, citizens now had
to visit the passport office only once, to collect their passports.
APPLES also helped government officers in many ways... |
Exhibits
Exhibit I: Criteria for Stockholm Challenge Award
Exhibit II: Strategic Thrusts of Singapore's E-Government Action
Plan
Exhibit III: Recognition & Awards Received by the Singapore
Government
Exhibit IV: eCitizen Service Towns
Exhibit V: Family Town Services
Exhibit VI: Services Provided by the eCitizen Portal for Businesses
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